USE 999 PROPERLY

USE 999 PROPERLY

To educate and inform the public in the correct and proper use of the 999 emergency telephone system in the UK.

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OUR AIM

It is our aim to educate and inform all members of the public in the UK on the correct and proper use of the 999 system.

Use It...

...don't ABUSE it! You will receive an emergency vehicle with a fully qualified member of staff to help deal with your emergency. If you abuse the 999 system, you could put other lives at risk and deprive someone who really needs us of emergence assistance.

HOW TO USE 999 PROPERLY

The 999 system is for use in an EMERGENCY. Abusing the 999 UK telephone system can potentially put other peoples lives at risk. The emergency services are here to HELP YOU. Abusing the system can result in LEGAL ACTION being taken against you by the emergency service. The system can be used by dialling 999 from ANY telephone that uses a UK Service Provider, whether landline or mobile telephone. If you are a visitor to the UK and your phone is using a UK Service Provider, you too are eligible to dial 999 in an emergency. Mobile phone callers can also use the 112 emergency number. This number will connect you with the dedicated Mobile Phone Emergency Call Centre. It would be helpful when you call for a emergency assistance that you know your TELEPHONE NUMBER and EXACT LOCATION.

If you are not sure which emergency service to ask for, or you think that more than one emergency service is required at the scene of your emergency, don't worry. Any of the Emergency Services will contact any or all of the relevant other Services. Basically, ONE CALL DOES IT ALL!!

AMBULANCE

Before you phone, make a note of the location and telephone number you are calling from.
The first person you speak to will be the Emergency Services operator who will ask you which Emergency Service you require.
Try to remain calm and speak clearly. The slower you speak the less chance there will be of a mistake.
The Emergency Services operator will put you through to the required service.
You will be asked to provide details of the location and telephone number. This will be used if the telephone call is disconnected and we need to contact you.
You will then be asked for the nature of the incident eg: Road Accident, how many casualties are involved and the general nature of the injuries.
Do NOT hang up until you are told to do so
You should note that an ambulance will be dispatched as soon as we have the relevant information
If somebody is seriously injured or very ill, the ambulance controller will offer to assist you in giving first aid until the ambulance arrives.

REMEMBER
Don't panic, keep a look out for the ambulance as the address or location may not be obvious
If you are at home and it is dark, then put some lights on so that the house can be seen.

FIRE

You discover a Fire or are involved in a Fire
You discover a trapped person or if you become trapped
You discover a spillage or leakage of harmful chemicals
You are involved in a Road Traffic Collision

POLICE

Police operators are skilled individuals who are trained to use their professional judgement in prioritising work. It is recognised that this can be frustrating for callers but the operators endeavour to deal with all calls as quickly and efficiently as possible. All calls are recorded for training and reference purposes.

An emergency is described as:

a threat to life - by another person or by an injury

or when there is a need for immediate police action

The Operator will need to be told:

who you are, your address and telephone number

where the incident is taking place, be as specific as possible

what is happening

Standards for 999 calls
We aim to answer:

85% of all emergency calls within 10 seconds

if your call requires an immediate police response we will arrive at the scene of 80% of those incidents within 15 minutes.

For non emergency crimes, please telephone your local Police. The telephone number will be in the phone book, or report crimes, in confidence, to CRIMESTOPPERS on 0800 555 111.