AMBULANCE

• Before you phone, make a note of the location and telephone number you are calling from.
• The first person you speak to will be the Emergency Services operator who will ask you which Emergency Service you require.
• Try to remain calm and speak clearly. The slower you speak the less chance there will be of a mistake.
• The Emergency Services operator will put you through to the required service.
• You will be asked to provide details of the location and telephone number. This will be used if the telephone call is disconnected and we need to contact you.
• You will then be asked for the nature of the incident eg: Road Accident, how many casualties are involved and the general nature of the injuries.
• Do NOT hang up until you are told to do so
• You should note that an ambulance will be dispatched as soon as we have the relevant information
• If somebody is seriously injured or very ill, the ambulance controller will offer to assist you in giving first aid until the ambulance arrives.
  
  REMEMBER
• Don't panic, keep a look out for the ambulance as the address or location may not be obvious
• If you are at home and it is dark, then put some lights on so that the house can be seen.